East & Co Shop

Returns

At East & Co we make all purchased items to order and hand paint each by hand. None of our products are factory produced; all pieces are cut, sanded and painted individually by us. Each piece while the same in design may vary due to the natural variation in the timber & the handmade nature of each piece.

Natural knots and grains in the timber are not deemed as a faulty product. No replacements, exchanges or refunds will be offered.

The East & Co will not be able to provide refunds or exchanges on the following: sale/clearance items, if you simply change your mind or incorrect colour/design ordered.

For faulty items, please contact eastandcohq@gmail.com with the details of the fault and we will determine if the product is applicable to a refund or exchange.

Transit/Shipping

All our products are packed carefully with protective materials to avoid any breakages or damages. Each product leaves our workshop in a sale ready condition. East & Co will not be held responsible for breakages or damages that occur during transit. We use a reliable third party courier service to deliver our products to you.

Our courier service charge to transit packages according to distance, weight and dimensions. Prices are subject to vary time from time. East & Co will not held accountable or responsible for any under or over charges on shipping fees and will not refund any difference in fees.

You will be given a postage price at checkout. By processing your order and payment, you agree to the Transit/Shipping terms.

If you provide us with your email in your order you will receive a tracking number via an email from our courier service. This is the only third party who will receive these details and it is vital they do to get your parcel to you. All information given by you is confidential and will not be furthered on to any other parties.

Production

East & Co is dedicated to providing our customers with a high quality product teamed with great customer service. We endeavor to ensure products listed on our website are currently in stock and pricing is true and correct. Standard production times are 2-3 weeks with shipping an additional 7 working days there after. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 5 business days to arrange an alternative item, a backorder or a full refund of the purchased price.

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